FAQ
1. What is Organic Laboratories Ltd.?
Organic Laboratories Ltd. is a trusted manufacturer of home care and hygiene products and a proud concern of Universe Group. We are committed to providing high-quality, safe, and effective cleaning solutions for homes and businesses across Bangladesh.
2. What products do you offer?
We offer a wide range of cleaning and hygiene products, including:
- Dish Wash Liquid
- Dish Wash Bar
- Hand Wash
- Toilet Cleaner
- Floor Cleaner
- Glass Cleaner
- Multi-Purpose Cleaner
- Laundry Care Products
- Other Household Cleaning Solutions
3. Where can I buy your products?
Our products are available through authorized dealers, retail stores, supermarkets, and online platforms across Bangladesh.
4. Do you offer home delivery?
Yes. We provide home delivery through our eCommerce website and selected courier partners, depending on your location.
5. How long does delivery take?
- Inside Dhaka: 1–2 Business Days
- Outside Dhaka: 2–5 Business Days
Delivery times may vary depending on location and courier services.
6. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- bKash
- Nagad
- Rocket
- Bank Transfer
- Debit & Credit Cards (where available)
7. How can I track my order?
Once your order is shipped, you will receive a confirmation message with tracking information (if available).
8. Can I cancel my order?
Yes. Orders can be cancelled before they are dispatched. Please contact our customer support team as soon as possible.
9. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order number and photos of the product. We will arrange a replacement or refund after verification.
10. Do you offer wholesale or dealership opportunities?
Yes. We welcome distributors, wholesalers, retailers, and corporate partners across Bangladesh. Please contact our sales team for dealership or wholesale information.
11. Are your products safe to use?
Yes. Our products are manufactured under strict quality control standards using carefully selected ingredients to ensure safety and effective performance when used according to the instructions.
12. How can I contact customer support?
You can reach us through:
📍 Address:
Orchid Plaza, Level #4, Plot #2, Road #28 (Old), Road #15 (New), Dhanmondi, Dhaka-1209, Bangladesh.
📞 Phone:
+880 1799-993546
✉️ Email:
info@organiclab.com.bd
13. Do you manufacture products for other brands (OEM/Private Label)?
Yes. Organic Laboratories Ltd. offers OEM (Original Equipment Manufacturer) and Private Label Manufacturing services for businesses looking to launch their own cleaning and hygiene product brands. Please contact us for more details.
14. How can I become a dealer or distributor?
Simply contact our sales team by phone or email with your business details. Our representative will guide you through the dealership registration process.
15. How can I stay updated about new products and offers?
Follow our official social media pages and visit our website regularly to receive updates on new product launches, promotions, and special offers.
Still Have Questions?
If you cannot find the answer you’re looking for, our customer support team is always ready to help.
📞 Phone: +880 1799-993546
✉️ Email: info@organiclab.com.bd
Organic Laboratories Ltd. – A Proud Concern of Universe Group
