Refund Policy
Effective Date: July 29, 2026
At Organic Laboratories Ltd., a proud concern of Universe Group, customer satisfaction is our top priority. We are committed to delivering high-quality home care and hygiene products. If you are not completely satisfied with your purchase, please review our Refund Policy below.
Eligibility for Refund
You may be eligible for a refund if:
- You receive a damaged or defective product.
- You receive the wrong product.
- The product is expired upon delivery.
- Your order is cancelled before it is shipped.
- The product is unavailable after payment has been completed.
To be eligible, you must notify us within 48 hours of receiving your order.
Non-Refundable Items
Refunds will not be provided if:
- The product has been used or opened.
- The product is damaged due to customer misuse or improper storage.
- The request is made after the allowed reporting period.
- The product was purchased during a clearance or special promotional sale (unless damaged or incorrect).
- The issue is caused by incorrect delivery information provided by the customer.
Refund Process
To request a refund:
- Contact our customer support team.
- Provide your Order Number and proof of purchase.
- Share clear photos or videos of the damaged or incorrect product (if applicable).
- Our team will review your request within 2–5 business days.
- If approved, the refund will be processed.
Refund Method
Approved refunds will be issued through the original payment method whenever possible.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
For Cash on Delivery (COD) orders, refunds may be processed through Bank Transfer or Mobile Financial Services (bKash, Nagad, or Rocket) after verification.
Order Cancellation
Orders may be cancelled before shipment by contacting our customer support team.
Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Return Policy.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Do not use the product.
- Contact us within 48 hours of delivery.
- Provide photos of the product and packaging.
- We will arrange a replacement or refund after verification.
Shipping Charges
- If the return is due to our mistake (wrong, damaged, or defective product), Organic Laboratories Ltd. will bear the return shipping cost.
- If the return is requested for any other approved reason, the customer may be responsible for the shipping charges.
Right to Refuse Refund
Organic Laboratories Ltd. reserves the right to refuse any refund request that does not meet the conditions outlined in this policy or appears to be fraudulent or abusive.
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Organic Laboratories Ltd.
A Concern of Universe Group
📍 Address:
Orchid Plaza, Level #4, Plot #2, Road #28 (Old), Road #15 (New), Dhanmondi, Dhaka-1209, Bangladesh.
📞 Phone:
+880 1799-993546
✉️ Email:
info@organiclab.com.bd
Thank you for choosing Organic Laboratories Ltd. We appreciate your trust and are committed to providing quality products and excellent customer service.
